Prime Highlights :
TeamViewer ONE is a fully integrated digital workplace solution by TeamViewer that merges endpoint management, AI, remote access, and employee experience functionality.
The solution was unveiled at the Gartner Digital Workplace Summit as intended to support IT teams with simplified and secured modern hybrid workplaces.
Key Facts :
TeamViewer ONE streamlines IT operations by pairing real-time monitoring with automated processes and contextual diagnostics.
The platform also takes advantage of TeamViewer’s buyout of DEX leader 1E technology to utilize leading user experience monitoring and self-healing capabilities.
Background Key :
TeamViewer, the world’s leading provider of remote connectivity technology, introduced TeamViewer ONE as a response to changing IT management requirements in increasingly complex digital landscapes. The release took place at the Gartner Digital Workplace Summit in London, a milestone for TeamViewer as it extends its line of business beyond remote support solutions to an integrated digital workplace solution.
The new platform addresses IT leaders’ most pressing challenges: managing growing numbers of devices, enhancing employee digital experience, and combining vendor tools. According to recent CIO studies, 95% of IT leaders intend to reduce use of disparate point solutions, with 80% prioritizing unified platforms above all else over the next year. TeamViewer ONE addresses this demand by bringing several tools together in a single scalable platform.
Some of the essential abilities of the platform are intelligent endpoint management, secure and compliant remote access, real-time monitoring, and AI-driven automation. These not only minimize the effort of the IT team but also downtime and employee disruption to a minimum. Contextual analytics also deliver more comprehensive insight into application and device performance, enabling teams to detect and resolve problems quickly.
One of the distinguishing aspects of TeamViewer ONE is its Digital Employee Experience (DEX) module, inherited with the 2023 1E acquisition. It supports next-gen performance monitoring, user emotional insights, and real-time remediation—mission-critical capabilities for hybrid and remote workspaces. With these integrations, TeamViewer ONE is poised to drive IT efficiency, secure control, and workforce satisfaction, all from a single interface.
